Friday, 3 October 2008

Customer FAQ

Q: What is an eBook?
A: An eBook is merely an electronic version of a book. You can download eBooks to your personal computer or a handheld reading device.

Q: Why would I want to buy an electronic version of a book?
A: eBooks are typically less expensive because the costs of publishing are less than for paperbacks. They are ecologically sound. The integrity won't diminish over time. You can purchase an eBook at your convenience. You don't need to leave your home or place of work. You don't need to wait for a store to open. And you don't need to worry about stock running out. You can literally hold your entire library of books in the palm of your hand.

Q: How do I purchase an eBook?
A: All you need to do is have a browse around our catalogue and simply choose the titles your prefer and add it to your shopping cart. When you finish shopping you can check-out and pay for your purchases.

Q: Is my personal information secure?
A: Yes . We will never sell your information to another party.

Q: Are your books encrypted?
A: No.

Q: How do I rate the books that I read?
A: You may rate each book that you've read. The rating system is a five-point scale, with 1 being least enjoyed and 5 being most enjoyed. Readers may only rate books that they have personally downloaded.
Just send us an email with your name and rating and we will add it to the relevant book.

Q: Do you have a gift certificate program?
A: Not at this time.

Q: I recently experienced a hard-drive crash and lost my eBooks. Can I download them again?
A: Yes. Email us with your Paypal purchase details and we will resend you your download links again.

Q: I would like to get your newsletter, how do I sign up?
A: Click the Newsletter link in the navigation bar on the left hand side of the webpage.

Q: Do you store credit card information?
A: No. Your credit card information is not stored by The Dark Castle Lords.

Q: Can I share my eBooks with others?
A: No. All of the content on DCL Publications webiste is protected by copyright and should not be copied without permission. Re-use or re-distribution of any and all materials is prohibited under law.

Q: Can I order eBooks through the mail or over the phone?
A: No. At present you are only able to place orders on-line through The Dark Castle Lords site at But! We are looking at customers being able to order through the mail with personal cheques.

Q: Can I pay for eBooks with a check or through Paypal?
A: Sorry, at present we only accept payment through Paypal only, but we are looking at accepting cheques in the near future.

No comments: